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Stock/Ship/Returns

 

NOTE: ALL PRICES ARE IN AUSTRALIAN DOLLARS AND INCLUDE GST.
 
STOCK AVAILIBILITY
Items shown on this web site are physical stock, and available for immediate despatch, we do not order items after they are purchased.
However, as we also run a physical shop, an item may be sold before it has been updated on the web site, if this occurs on a purchased item, we will contact you to discuss either order times. alternatives or refund.
Demonia footware is ordered every two weeks, New Rock when required.
We can also order items which are not on the web site from our current range of suppliers, send us a contact form with your requests, or contact us by phone.
 
RETURNS POLICY
Please choose carefully, we do not accept returns for change of mind, however we do accept returns for incorrect size, as long as the item has not been worn or altered in any way. Buyer to pay for return and new shipping, and must be registered insured post, we are not responsable for lost packages.
For faulty items, please contact us first to discuss the problem. Do not send items back without prior authorisation. If the item is repairable we will repair it, if not, we will replace it. Any problems must be notified within 7 days of receiving item.
All item are inspected and checked for any faults prior to being packed.
If it cannot be repaired or replaced, then either a substitute item at the customers approval will be sent. If no substitute is available, then a refund will be issued less shipping charge.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item).
If items are returned for refund, amount will be less actual shipping cost, not our shipping rates, as they are generally less than the actual shipping cost.
SHIPPING
We ship to Australia and New Zealand only, shipping via Australia Parcel Post, international registered post for New Zealand.
Rates are as follows: Australia
All sale shoes will incur $5 additional shipping charge per item (Not eligible for free shipping total)
  • order to $99 value shipping charge is $8
  • orders from $100 to $149 value shipping charge is $13
  • orders $150 or over shipping FREE (Conditions apply, additional charges may apply for some sale items)

New Zealand shipping rates:

  • orders to $99 value, shipping charge is $25
  • orders from $100 to $499 shipping charge is $47
  • orders $500 or over shipping is FREE  (Conditions apply, additional charges may apply for some sale items)
Shipping times
  • Australia 2 to 4 business days
  • New Zealand 5 to 7 business days
PAYMENTS
Payment won't be processed until order is ready to ship. Orders are processed within two business days if in stock. If not in stock you will be contacted with a shipping time
Payment Options:
PAYPAL
Cancellation Fee
If you wish to cancel an order after it is submitted but before it's shipped, a cancellation fee of 20% applies.

 

 

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